• organizing it into the sections listed in the Table of Contents below,
• providing a series of examples that help illustrate how the policies may be implemented by AVRA and
• defining and capitalizing a few terms that are used more than once for simplicity and brevity.
When we refer to “Us”, “We”, “AVRA”, “AVRA”, we mean the AVRATOURS S.A.. entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
Information We Collect And Receive
AVRA may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Customer Data. Content and information submitted by users of the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party entities that creates the content (the “Customer”). Where AVRA collects or processes Customer Data, it does so on behalf of the Customer. Customers or individuals granted access to a AVRA Community (“Authorized Users”) routinely submit Customer Data to AVRA when using the Services.
Some examples of Customer Data include: feedback items, responses to feedback, comments, images and videos.
A user of the services is able to enter information into their user profile such as name, email address, photo and information related to their position in their organizational hierarchy (i.e information about their manager and/or direct reports). If you are joining an organization and creating a user account on the Service or were invited to use the platform, you are a “User”.
Other Information. AVRA also collects, generates and/or receives Other Information:
Community and Account Information. To create or update a community account, you or your Customer (e.g., your employer) supply AVRA with an email address, domain and/or similar account details including authentication information via common social providers (i.e Google / Office 365). In addition, Customers that purchase a paid version of the Services provide AVRA (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, AVRA logs the Community, channels, people, features, and content you interact with.
Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Device information. AVRA collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. AVRA may also collect location information from devices in accordance with the consent process provided by your device.
Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.
Third Party Data. AVRA may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
Additional Information Provided to AVRA. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with AVRA.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Community setup details, is not provided, we may be unable to provide the Services.
How We Use Information
Customer Data will be used by AVRA in accordance with Customer’s instructions, including any applicable terms in the Customer’s Use of Service,
and as required by applicable law. AVRA is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services
to grant and remove access to a Community, assign roles and configure settings, access, modify, export, share and remove Customer Data and
otherwise apply its policies to the Services.
AVRA uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business.
More specifically, AVRA uses Other Information:
To provide, update, maintain and protect our Services, Websites and business.
This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors,
security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other
Information to respond.
To develop and provide search, learning and productivity tools and additional features. AVRA tries to make the Services as useful
as possible for specific Communities and Authorized Users. For example, we may improve search functionality by using Other Information
to help determine and rank the relevance of content, channels or expertise to an Authorized User, make Services suggestions based
on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications.
We may also contact you to inform you about changes in our Services, our Services offerings, andimportant Services-related notices, such as security and fraud notices.
These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features,
promotional communications or other news about AVRA. These are marketing messages so you can control whether you receive them.
For billing, account management and other administrative matters. AVRA may need to contact you for invoicing, account management and similar reasons
and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse.
If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, AVRA may use
it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal
AVRA will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s
use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention
resolve disputes and enforce our agreements.
AVRA takes security of data very seriously. AVRA works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology.
Given the nature of communications and information processing technology, AVRA cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
We utilise industry best practices for SaaS companies in the handling, storing and dissemination of information.
To the extent prohibited by applicable law, AVRA does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us at email@example.com and we will takes steps to delete such information.
International Data Transfers Privacy Shield And Contractual Terms
AVRA does not transfer your Personal Data to countries other than the one in which you live.
Identifying The Data Controller And Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, AVRA is the processor of Customer Data and the controller of Other Information.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact Customer for additional access and assistance. Please contact our customer support team.
To the extent that AVRA’s processing of your Personal Data is subject to the General Data Protection Regulation, AVRA relies on its legitimate interests, described above, to process your data. AVRA may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to AVRA’s use of your Personal Data for this purpose at any time.
Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict AVRA’s use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our privacy contact at firstname.lastname@example.org.
Or the following physical address:
13, Didous str N. Alikarnassos